When to provide your credit card info

• Sending in Film
  We need to have your credit card information before we receive any rolls of film for developing. You can provide your credit card info when you sign up for Snapfish, or include it on the order form when you send in your first roll(s) of film. If we receive your roll of film without this information on file, we'll contact you to obtain it so we can process your film. If we're unable to reach you, we'll return the film to you undeveloped. More info on signing up.

• Ordering Reprints and Enlargements
  We need to have your credit card information before you complete an order for reprints or enlargements. During the order process, you'll have the opportunity to provide your credit card info on the Shopping Cart page. Find our more about How To Order Reprints: Step-by-Step.

Your credit card info is safe with Snapfish
We understand that some people are concerned about sharing their credit card information with an online service. To make sure that the Snapfish website meets the standards required to conduct secure, online transactions, we take the following precautions:

• Encryption of your credit card number
  We use sophisticated technology to make sure no one can see your credit card number. All sensitive information (including credit card information and your password) is transmitted using SSL, an advanced encryption technology that is the recognized industry standard for secure transactions. Your credit card is encrypted for storage and will not be displayed to anyone. In fact, if you Log In to your Snapfish account and click on the 'your account' link near the top of the page, even you won't be able to see the whole credit card number --just a portion of it. For example: 1234-XXXX-XXXX-5678.

• Password Protection
  Your account is password-protected so that only you can make changes to your photos or your account information. You create your password when you sign up. If you forget your password, Snapfish will send it to you in an email. Please note: the email containing your password can only be sent to the email address you entered when you signed up with Snapfish. This is another way in which we protect your privacy with Snapfish.

• Secure Transactions
  At the time of payment, our system automatically transfers you to a secure portion of the Snapfish website. At the bottom of your browser window, you'll see a "lock" symbol (if your browser is Internet Explorer) or a key symbol (if your browser is Netscape). You'll also see that the URL in your browser's address window begins with "https://" rather than the normal "http://". The extra 's' stands for "secure." All of these indicators show that the page(s) you are on are secure for transactions.

1. Click on the 'your account' link near the top of the page.
2. You'll see the info currently saved in your account displayed under 'personal information'.
3. Click on the 'edit personal info' button. Use the drop-down list for month and year to select the month and year of your credit card's new expiration date.
4. Click on the yellow 'update info' button.

Why have I been charged when I haven't yet received anything?
Charges for film developing orders are processed when the order ships, and orders placed online (prints, gifts etc.) are charged when the order is submitted. So you'll see a charge appear on your credit card account before your order actually arrives. Your film developing order should arrive within 7-10 business days after processing is completed, and online orders typically arrive within 5-7 business days. Most of our customers receive their orders within these time frames, but sometimes the U.S. Postal Service does experience delays.

Why is there a £1.00 charge on my credit card from Snapfish?
The £1.00 you might see is an "authorization" to charge your credit card. It is not an actual charge. We validate your card by asking your financial institution to authorize us to charge £1.00 against the card. If they do, we know the card is valid. But no real charge is ever made, and after a while, the authorization expires.

Please feel free to verify this with your card provider, and contact us via our Customer Service page if you have any further questions.

Why do I have to enter my credit card again when I order something other than reprints?
When you order items from one of our partners such as CardStore.com, you're no longer using the same shopping cart. You have to enter your credit card information again as a way of giving permission to our partner to charge you for your order. It's a Snapfish policy not to give your credit card information to anyone: only you can do that.
Please note: When you order from one of our partners, the charge on your credit card statement will have the partner's name next to it.

How can I find out what a charge on my credit card was for?
We send you an email when your order is shipped with an itemized list of charges. When we charge your credit card for an order, we charge it for the full amount, meaning that we don't charge you separately for developing, Postage and Packing, or other parts of your order. For example, if you sent in a single roll of 35mm film to be developed and you requested double prints, the total charge would be £6.97 (£2.99 for developing + £1.99 for Postage and Packing + £1.99 for double prints).

• Please check to be sure you've got the correct number and expiration date, and that the billing address you entered matches the billing zip code on file with your credit card company. These are the most common reasons for this problem.
• If your card is at or near the credit or debit limit, it may be declined. In order to validate the card, we ask the credit card company to authorize a charge of £1.00. This is only an authorization, not an actual charge. However, if the card doesn't have enough available credit, it will be declined.
• Your credit card company may be refusing to validate your credit card. When you give us the credit card number, we send it immediately to our credit card processor, who deals directly with your credit card company. The credit card companies don't always tell us what is wrong or why a card is being classified as invalid. If this is the case, please contact your credit card company directly.
• A temporary technical problem with your browser, computer or the Internet can also cause denials. Or, if you're trying to supply the number at a time when the Snapfish website is undergoing routine maintenance, this can cause a denial, too. These types of problems will disappear if you exit your browser and return in a few hours.